Common Questions
How long does it take for me to receive my order?
Once your order is processed and lodged with Australia Post, depending on where you are in Australia and what the time of the year it is (i.e over the Christmas period orders can take up to 10 days or longer) orders generally take approximately 3 to 4 days to arrive (Please note, orders to our Western Australia and Northern Territory customers usually take slightly longer).
Does Magnolia Health have a store or outlet near me?
Magnolia Health doesn't have any physical outlets. Our speciality is providing our customers direct with specialised products via mail order, conveniently delivered to your door. We take orders via mail, over the telephone or via our website, so you don’t even need to leave your house!
Do Magnolia Health have any money back guarantees on their products?
We want our customers to be completely happy with their purchases from Magnolia Health. We do offer a 90 day money back guarantee on our vitamin supplement ranges. If you have used any of our vitamin products (as directed) within a period of 90 days and feel that they haven't been effective for you, you can apply for a refund of the cost of the product (less postage & handling).
Please include a letter with your return, stating your name and address details and a brief explanation as to why you are requesting a refund for our records. If you have any further queries, please don't hesitate to contact us on our toll free number 1800 334 971 or send us an email at info@magnoliahealth.com.au.
Who do I contact if I have a product enquiry?
If you have any questions about any of our products or services, please feel free to contact us, at any time by the below methods:
By email
Email address: info@magnoliahealth.com.au.
By phone
Call our toll free number 1800 334 971 to speak to a friendly customer service representative.
Please note our business hours are:
Monday to Friday E.S.T. - 9am to 5.00pm
By mail
Magnolia Health
PO Box 2387
Fortitude Valley BC
Queensland 4006
Who do I contact if my order has not arrived in the timeline normally indicated?
If you need to contact us regarding your order at any time, please call our toll free number 1800 334 971 to speak to a friendly customer service representative.
Should I consult my doctor before I start taking a herbal remedy/supplement?
Yes. Before you start taking any new supplements or herbal remedies, particularly if you are on prescription medication, it is safest that you first consult your doctor or a medical professional before taking anything new.
How do I give my feedback?
If you have any feed back on any of our products, we want to hear from you! Send us an email at info@magnoliahealth.com.au, write us a letter at Magnolia Health, PO Box 2387 Fortitude Valley BC QLD 4006 or give us a phone call on our toll free number 1800 334 971 and give us your feedback.
